Customer Service Manager
Green Bay Packaging Inc. is a privately owned, diversified paper and packaging manufacturer. Founded in 1933, this Green Bay WI based company has over 3,400 employees and 32 manufacturing locations operating in 15 states that serve the corrugated container, folding carton and coated label markets. Our Lebanon, OH location is a modern, fully equipped corrugated manufacturing facility that produces a wide range of innovative corrugated products.
Responsible for the processes and systems related to servicing customers and supporting the sales staff. Provides team members with the appropriate training, tools, direction and motivation to enable their success in delivering exceptional levels of customer satisfaction. Develops and implements strategic customer service plans to address customer requirements. Provides data and sales forecasts to materials for production scheduling and material requirements. Responsible for the monitoring and reviewing of critical inventories. Estimates new jobs and prepares sales quotes. Assists with random inquiries related to Green Bay Packaging Inc. and packaging in general. Works closely with customers and vendors throughout all phases of the project (design, graphics layout, production, delivery). Purchasing agent and coordinator of all outside fabrication orders and materials associated with the orders. Heavily involved in vendor relations, price negotiations, quality issues and critical supplier evaluations.
Knowledge of packaging techniques and methods, costs and process of producing product. Skill in multi-tasking and working on numerous projects, skill in dealing with numerous levels of internal and external customers, vendors and suppliers. Skill in maintaining and and/or improving customer relationships with new and existing customers. Ability to work with high degree of diplomacy, organize and prioritize work. 4 year degree in Business with emphasis in Marketing or a related field and 5-8+ years of related experience.
Green Bay Packaging Inc. is an Equal Employment Opportunity employer.