Customer Service Coordinator
Started in 1933, Green Bay Packaging Inc.(GBP) is a privately owned, vertically integrated company consisting of corrugated container plants, folding cartons, recycled and virgin linerboard mills, pressure-sensitive label rollstock, specialty converting operations, timberlands, and a sawmill facility. Headquartered in Green Bay, Wis., Green Bay Packaging Inc. employs over 4,000 team members and operates 32 facilities in 14 states each with a dedication to innovative development of its products and forestry resources, with a focus on safety, quality, sustainability, and continuous improvement. The De Pere Shipping Container Division is one of 17 corrugated box plants within the organization. The modern, fully equipped corrugated manufacturing facilities allow us to create and produce a wide range of innovative corrugated products – everything from ordinary brown boxes to intricate die cut inner pack to high graphic packaging.
Green Bay Packaging Inc. is seeking a Customer Service Coordinator for our De Pere Shipping Container Division, located in De Pere, Wisconsin. This Customer Service Coordinator will be dedicated to working closely with customers and support our National Account Sales Team. Candidates will become knowledgeable with the production processes and capabilities to ensure they are providing excellent customer service. This person will be interacting with customers relative to the placement of orders, pricing, deliveries, complaints and technical recommendations. Responsibilities include managing multiple accounts through processing and expediting orders, handling complaints and quality concerns and coordinating timely deliveries. This candidate will be working with suppliers to purchase print plates and die boards according to specifications. Candidates will also be responsible for creating product designs according to customer requirements, providing price quotes, and creating print cards and diagrams.
Qualified candidates will have a commitment to providing outstanding service to our customers. Candidates must possess the ability to problem solve, handle multiple tasks and work in a fast-paced and team-based environment. Customer Service experience and excellent oral and written communication skills are required. Proficiency in Microsoft Office is required. A high school diploma or equivalent is required. An Associate’s degree with two years of related experience in a manufacturing environment is preferred. A comparable combination of education and experience will be considered.
Green Bay Packaging, Inc. offers a competitive benefit package with Medical, Dental and Prescription Drug coverage. There is also a company paid Life Insurance and short-term disability plan. We also provide a Company matching 401(k).
Green Bay Packaging Inc. is an Equal Employment Opportunity employer.