Position Details

Customer Service Representative
Green Bay
Company description

Started in 1933, Green Bay Packaging Inc. (GBP) is a privately family-owned , vertically integrated and diversified manufacturing company consisting of corrugated container converting plants, folding carton operations, recycled and virgin linerboard mills, pressure-sensitive label rollstock, specialty converting operations, timberlands, and a sawmill facility. Headquartered in Green Bay, Wisconsin, Green Bay Packaging Inc. employs more than 4,000 team members and operates over 30 facilities in 14 states each with a dedication to innovative development of its products and forestry resources, with a focus on safety, quality, sustainability, and continuous improvement. For more information about Green Bay Packaging Inc., visit www.gbp.com.

Division description
The Coated Products Operations consists of three manufacturing plants, four Slitting and Distribution Centers, and a majority interest partnership in Mexico. The CPO manufactures pressure sensitive label stock, utilizing a variety of face stock, adhesive and release liner combinations. Product capabilities include an expanded film line, as well as traditional paper, foil and thermal offerings. The Coated Products facility in Green Bay completed a major expansion, making this plant a state-of-the-art facility. The expansion has doubled the size of this plant, and includes a new building, Coater, Slitters and Automated Sequencing System.  
Job description
This position will be dedicated to working closely with our Sales Representatives and internal departments, including Scheduling, Procurement, Technical and Shipping, to meet our customer's needs. General Responsibilities include, but are not limited to:
  • Interacting with customers relative to the placement of orders, pricing, deliveries and technical recommendations
  • Managing multiple accounts through processing and expediting orders
  • Maintaining detailed account specifications for each customer
  • Handling any customer complaints or quality concerns
  • Coordinating and managing pre-slit and blanket programs for customers
  • Working with Shipping and Logistics teams to coordinate timely deliveries
  • Supporting Secondary Market
  • Committed to providing the highest level of service to all customers
  • Willing to assist teammates in any area as needed
  • Other tasks as assigned by Customer Service Manager
  • An Associate or Bachelor’s degree is required
  • Inside sales experience desired
  • Highly proficient in computers skills and technology
  • Strong organizational skills
  • Must be able to handle multiple tasks
  • Accurate and timely in data entry, along with a strong attention to detail
  • Excellent verbal and written communication skills
  • A positive attitude even when unexpected challenges arise
  • Ability to operate in a fast paced, highly demanding environment
  • Demonstrated ability to work well as part of a team
Job Type
We offer a stable work environment, modern facilities and a high quality of life location in Green Bay, WI. In addition, the selected candidate will receive a competitive salary and an excellent benefit package including Medical, Dental, Prescription Drug, Vision, Life, LTD/STD, and Company matching 401(k).

Green Bay Packaging Inc. is an Equal Employment Opportunity employer.

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